10月16日考试，证书22日发出，两个月没有收到，所以试了一下CASE，竟然给我重新邮寄证书了！

简要过程：

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Customer (Xing Gang Guo) 12/10/2007 07:28 AM  
Dear Sir or Madam :
I am a chinese network engineer,and I have passed the CCNA (640-801) on Oct 16th, 2007.The Cisco Certification Tracking System shows that my CCNA certificate was mailed on Oct 22th,2007,but I have not get the mail yet.Please help me.

There are some of my personal information:

name:Xing Gang Guo
Country:CHINA
exam date: 10/16/2007
Cisco ID:*************
VUE ID:******************
exam number: 640-801
address:***********************
e-mail:***********************

I am looking forward to your reply,thank you.

Yours Sincerely,
Xing Gang Guo
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Customer (Xing Gang Guo) 12/12/2007 07:22 AM  
two business days passed,still unresolved......
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Response (Rob) 12/14/2007 10:33 AM  
Dear XXX,

Thank you for contacting the Certification Support Center.

Our records indicate that your CCNA certificate was sent on Oct 22, 2007 to this address:

Correspondence Address Line 1 ******************************
Correspondence Address Line 2 ******************************
Correspondence Address Line 3 ******************************  
Correspondence City ******************************
Correspondence State
Correspondence Country CHINA
Correspondence Postal Code ******************************  

Currently, it has not been returned to our fulfillment center. Your CCNA certificate can be re-processed. But I will need you to make sure that your address is updated and confirmed before sending this other copy out.

Best regards,
Rob
Certification Support Center
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Customer (Xing Gang Guo) 12/15/2007 07:26 AM  
Dear Rob,

Thank you for your generous help :)

With your suggestions,I have updated and confirmed my address in the Cisco Certification Tracking System.Please process my CCNA certificate again,and mail it.

Best wishes,

Xing Gang Guo
----------------------------------------
Response (Rob) 12/17/2007 05:09 AM  
Dear Xing Gang,

Thank you for confirming your postal address in the Certification Tracking System.

Your CCNA certificate has been reprocessed on 12-17-07 and will be mailed out to the following postal address:

**********************************************


Certificates are mailed via regular US postage. Please allow up to eight weeks for delivery from the mail out date specified in the Career Certifications Tracking System. If you have not received your certificate by 2-8-08 or sooner, please notify us and we will further research your certificate status.

We appreciate your continued patience.

Best regards,
Rob
Certification Support Center
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